Warranty & Returns
Every Samco charger carries a six-month warranty against manufacturing defects, and a three-day return window on unopened goods. This page sets out exactly what that covers, what it does not, and how to make a claim.
Shop hours 11:00 AM – 5:00 PM, Monday to Saturday
01 — Warranty
What the six-month warranty covers
Defects in materials and workmanship
- Charging circuit and control electronics
- Digital ammeter or analog meter
- Protection systems — overload, short circuit, reverse polarity
- Housing, connectors, clamps and cables
- Failure to charge or to hold the specified output
Damage and wear
- Physical damage from misuse, dropping or accident
- Damage from power surges or operating outside the specified input range
- Normal wear from regular use
- Unauthorised repair or modification
- Water damage or exposure to extreme conditions
- A battery that does not recover — that is not a charger fault
02 — Returns
The three-day return window
| Window | 3 days from the date of purchase |
|---|---|
| Condition | Unopened and in its original packaging |
| Reason | Not required — you do not need to explain |
| Return shipping | Paid by the customer |
| Refund | Full refund, processed within 3–5 working days of the unit reaching Delhi |
| How to start | Call or message 99539 35912 for a return authorisation before shipping anything back |
03 — Making a claim
How to make a warranty claim
1. Send us the details
Message 99539 35912 with your purchase date, invoice, a description of the fault, and photos or a short video if the problem is visible. Include your contact details and address.
2. Troubleshoot first
Most reported faults are settled over the phone or on WhatsApp — a wrong current setting, a loose clamp, a supply problem. It costs nothing to check before shipping a unit.
3. Send it in if needed
If the unit has to come in, send it to Delhi. It is repaired or replaced and returned within 7–10 working days. We may replace a faulty unit with a refurbished one of equal specification.
04 — Where to send it
Service address
Samco Battery
21 Gokhale Market, Near Kashmere Gate Metro Station
Delhi 110054
Phone / WhatsApp: 99539 35912
Contact us on 99539 35912 before sending a unit, so it is expected and we can confirm what to include. Service is handled from the Delhi workshop.
05 — Questions
Frequently asked questions
How long is the warranty?
Six months from the date of purchase, against defects in materials and workmanship. It covers the charging circuit, display, protection systems, housing, connectors and cables, and failure to charge or hold the specified output. Keep your invoice — it is required for any claim.
What is the return window?
Three days from the date of purchase, on a charger that is unopened and in its original packaging. You do not need to give a reason. Return shipping is paid by the customer, and the refund is processed within 3 to 5 working days of the unit reaching Delhi.
What is not covered by the warranty?
Physical damage from misuse, dropping or accident; damage from power surges or from operating outside the specified input voltage range; normal wear; damage caused by unauthorised repair or modification; and water damage or exposure to extreme conditions. A battery that fails to recover is not a charger fault.
How do I make a warranty claim?
Message or call 99539 35912 with your purchase date, invoice, a description of the fault and photos or a short video if the problem is visible. Most issues are settled over WhatsApp. If the unit needs to come in, it is repaired or replaced and returned within 7 to 10 working days.
Where do I send a unit for repair?
Samco Battery, 21 Gokhale Market, near Kashmere Gate Metro Station, Delhi 110054. Contact us on 99539 35912 before sending anything so the unit is expected and we can confirm what to include. Shop hours are 11:00 AM to 5:00 PM, Monday to Saturday.
06 — Terms
Terms
| Warranty period | 6 months from the date of original purchase |
|---|---|
| Proof of purchase | Original invoice required for all claims |
| Transferability | Applies to the original purchaser only |
| Replacements | Carry the remaining warranty of the original unit; may be refurbished units of equal specification |
| Liability | Limited to repair or replacement of the defective product |
| Statutory rights | This warranty is in addition to your rights under Indian consumer law |
07 — Covered products
Chargers covered by these terms
These warranty and return terms apply across the Samco 12V range: 12V 3A bike charger, 12V 6A car charger, 12V 10A industrial charger, 12V 10A variable charger, 12V 15A SMPS charger, 12V 15A desulfation charger, 12V 20A FCBC inverter charger and the 12V 30A charger.
Samco Battery — designing and manufacturing SMPS battery chargers and charging equipment in Delhi since 2000.
21 Gokhale Market, Near Kashmere Gate Metro Station, Delhi 110054
Phone / WhatsApp: 99539 35912 · Shop hours 11:00 AM – 5:00 PM, Monday to Saturday
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